Scam or fraud: Urban Ladder — Refund money not yet given to me

Submitted by:  captshashi

Complaint Details:
I returned the online booked carpet as the specification/type and the color was differently supplied. But they have not yet refunded my money till now. They send me the email that, they have approved the refund. now one month finished, but no refund has taken place. Detail of online booking is given below.
ORDER NO # R088082713 Placed on: 25th Nov 2016 TOTAL ₹2, 499
Metoh shaggy rug cocoa 00 lp
ITEM :-Metoh Shaggy Rug (55″ x 81″ Carpet Size, Cocoa)
QTY:- 1
STATUS:- Cancelled
PRICE
₹4, 999
PLACED -CONFIRMED- DISPATCHED-AT DELIVERY CENTER -QUALITY CHECK -AT DELIVERY CENTER -OUTBOUND-CANCELLED
13 Dec 2016
12:15 pm
SHIPPING ADDRESS
DIAMOND CITY WEST, TOWER-1 / 5C, 18 HO CHI MINH SARANI, KOLKATA
Kolkata – 700061
West Bengal

TOTAL PRICE₹4, 999
TOTAL DISCOUNT₹2, 500
GRAND TOTAL₹2, 499
REFUND₹2, 499

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