Submitted by: Abdul Latif Sultan
Complaint Details:
Total money I uploaded to my Uber account is Rs. 3064.31 till date. The amount that I paid for all the rides through Uber till date via its wallet is worth Rs. 2561. The total difference is of Rs. 502.50.
Uber has been unfairly deducting my money and not responding me well. Even its drivers often arrive late and make me go late for places, especially for office. I repeatedly complain to Uber but all it does is a formality for all the complaints lodge rather than providing any solution.
Also, I took a ride of Uber on 08/10/2016 where it cost me Rs. 61.48 and it charged me a penalty of Rs. 40 for cancelling the ride whereas I did not cancel the ride but it driver does and the total amount I paid for it was Rs. 101.48. When I took a ride back to the same destination from where I took the journey, it cost me Rs. 131.85, though, there was lesser traffic this time and even the driver took a shorter route. I asked Uber about it via email but did not get a proper response.
There are other such matters pending.
I sent a promotional code to my friend’s mobile and downloaded and activated the code in Uber app in his mobile. Still, I got no money benefit in my Uber wallet or any such notification.
Uber app says that we would get a payback in case we upload its wallet with an amount of Rs. 222. So I usually upload my Uber wallet with an amount of Rs. 222. Still, I received no such benefit.