Submitted by: panku_129
Complaint Details:
I have been using Tikona connection for past some time. But due to bad after sale service opted to leave the same. I put down a mail also in sept to close the account. I have also informed the customer care toll free no. and the local executive in Kolkata to close my account.
I took the plan as Pre-paid, but now all your people are saying that I was misinformed and the plan is post paid. This is utter mis information and up Sale techniques of your local agents.
I took it as a prepaid plan and only if I pay the plan need to be working. These people have been harassing me since then for the dues of 1729 even though when the first bill came of 805 in the trailing mail, I responded to suspend the same.
Last week only, one of the call centre executive called up and threatened me over phone that if I didn’t pay the due there will harmful consequences and will harass me over phone again and again. Ultimately need to block the number.
This is the way a National level company works.
Now These people are threatening via mail for legal the action. I am also a CA legal practitioner, lets resolve it this way then.