Submitted by: Praneeta Divekar
Complaint Details:
Tikona UserID 111828157
Navi Mumbai
I was having 3month prepaid plan which means paid amount for 3 months before the services but this middle of the period I did not get any net connection from Tikona so I informed Tikona customer care they sent one guy to check the issue.
He came to my home and checked the issue and explained me one new building disturb signals from the tower so we can not provide services further and you can get refund amount from Tikona for balancing mouths. I called Tikona customer care and explained this issue and asked them to stop the invalid services and refund the money they replied they take steps for your request. But I did not get any response from Tikona.
After some months they were calling me and asked to pay for new bill(for no services periods) again and again I explained the them the problem to Tikona. In this situation, An Advocate spoke to me on 10 Jan 2017 and informed he is calling form Delhi high court and pay the pending amount 3000rs by the day itself or he will forward my case to the Delhi high court and take police action. He used 07428949893 this mobile no. It is100% Threatening with out any legal notice or information. I don’t know how he derived the amount RS.553. I asked him to provide 7 days that i want to speak with Tikona about my issue but he denied my request and Threaten me to pay the amount on that day itself.
Please let Tikona answers my question below Why I should pay RS.553 for non services ? Why Tikona;s Advocate Threatening me with out any legal notice and forcing me to pay the amount on that day itself ? When I get my remaining amount what i paid for non services periods by Tikona ?