Submitted by: Tridibesh Chaudhury
Complaint Details:
I am complaining about a diamond wedding ring purchased by me for my bridegroom on 31.10.2013 which is defective and Diamond has come out from the grip of ring which I have complaint several times verbally to your Tanisq shop at Gariahat Kolkata but they have told that they will send the same to their workshop at Bangalore and it may take two to Three months to refit and return the same which I do not agree.
This my earnest request to you to resolve the issue on spot at Gariahat Shop at Tanisq from where I have purchased the same.
Photograph of the ring showing diamond has come out from the ring is enclosed.The invoice /Cashmemo of purchasing the above ring is also enclosed.Kindly resolve the issue on spot and tell me a date when I should go to Tanishq shop at Gariahat to refit the same. This is sorry to say that the company like Tanishq can have so costly defective product and being old regular customer I should be compensated and as you know the wedding diamond ring can not be given to the store for two to three months because it has a ritual and prestigious value.
submitted for immediate necessary action