Submitted by: Mudit Kumar Singh
Complaint Details:
Dear Sir/Madam
I have an account in SBI branch
Branch Name – Naval Base Kochi
Branch Code – 10568
Account No – 20057244895
I have given a cheque of 1, 693.00 for account payee by checque leaf no 559249.
It got clear by SBI Main Branch, haldia Dock. Bank Details are as follows
Branch Name – SBI Branch, haldia Port
Branch Code – 01360
But Due to your branch negligence my account was deducted by 1, 69, 300.00 Rs instead of 1, 693.00 Rs.
My number is registered with SBI. I used to receive so many messages but this debit message i didn’t get. Fortunately i checked my account with net banking on 17 Dec 16. Then i knew that my account was debited erroneously on 14 Dec 16. I have contacted same time to local branch (At Surat). I filed compliant. i contacted the respective branch. After so many efforts, dedication and patience my account was credited back on 20 Dec 16. Statement attached here. Where is my mistake? Why should i suffer?
I lost 7 days interests. 5 of my MOD accounts were cracked. If i didn’t check my account online then what were happen? as such i didn’t get any message. After complaint you took so much time. Branch manager told reverse transaction will take time view sat and sunday. no one will work. He was also saying that it can happen, its normal, due Demonetisation every one have more load. Are all these excuses?
Sir i am also an gov employee. i am a defence officer. I vl never give excuse of saturday and sunday. I have to complete my work within stipulated time with no mistake whatever the reason. Some thing happened with me that time of period then who will pay to my family? Heart stroke can be happen after see so much amount of deduction.
Will u able to do some justice?