Submitted by: Suresh Kumar N P
Complaint Details:
Dear Mr. SURESH KUMAR,
Greetings!
This is in regards to the complaint of your Samsung UA32F4000ARLXL, bearing serial # MR953PADC00706E. It is our best endeavor to provide you with impeccable product experience at Samsung.
Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products.
[Suresh] – I don’t believe it ANYMORE. We have another TV brought for my brother (not even a big brand so called like “SAMSUNG”) which works perfectly fine for last 5-6 years now.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
[Suresh] – My humble request, please don’t display these kind of products in any of the stores. I was searching on the web, there where so many similar kind of problem people have posted on the web. Do you think people have to pay 28, 000 Rs to buy product and goes for toes in less than 3 years and give feedback to improve your product?? Why common man spend so much of money to buy your product, is it to give feedback?
The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.
We understand that you expect a cost less or discounted service for the product. We would like to inform you that the date of purchase of your product was 02.01.2014 and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by yourself.
[Suresh] – On the same day i bought 4 other electronic products like, AC, Washing Machine, Fridge and Chimney. All are of different companies. Everything is working fine without any issue, except so called “SAMSUNG”
Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is Rs.18461.
[Suresh] – Please don’t repeat the amount again. Do you think a common man will be able to spend 18K (very cost effective repair)to repair a TV? come on…
Thus, to conclude, we would not be able to cater to your request for discounted repair.
Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.
[Suresh] – I don’t want to pay huge amount. Either replace my TV or i am affordable to spend less than 5000 Rs. I would like talk to very senior level people and i would like to record my grievance.
Regards,
Ganesh Palani PP
Senior Executive, Customer Experience
Desk Phone: 044-30639100 Extn 1640 (Mon – Fri, 09:00 AM – 05:30 PM)