Submitted by: Ajay Sutradhar
Complaint Details:
Sir/Madam,
It is very shame to inform you that more than 2 years have been completed yet my complaint has not been solved i have call to your customer care number of times also mail to you and at last i have send email to your appellate authority but no solution till date so i want to convert my sim from postpaid to prepaid but no support from your end. So. I have used it for many days but today i have called to your complaint cell but they didnt entertain my call after that i have call to your *222 where charges apply i want to notice you that prepaid customer are more valuable than postpaid customer its ok but why we have to pay for lodging complaint which i have charged earlier also.
Sir today i have talked to one of your senior executive she informed me to switch to vodafone network mannualy then it will be ok i have informed her its not the result i have tried it but she inform if not work than you can call to 1909/ 198 but again i have called this time but they have not entertained the call after i have inform the same. Afterward again i have call *222 but it totally waste no one to receive the call for two time. So, sir who will pay for such extra cost and harassment while surfing net call drop problem.
So, Sir its my warm regard to convert my sim to prepaid and also take action for providing such wrong information by the senior executive and also at this time i have called to your 198 executive near about 10pm on 20/12/2016 you can hear the recording and get the conclusion.
Thanking you,
Ajay Sutradhar
9706686925/ 8723072078