Scam or fraud: Policy Bazaar — complaint about my policy, dealer is not giving cashless

I have an ameo car for which i purchased a policy from oriental insurance company through policy bazar. my car policy number is 211200/31/2018/151453. i got an accident for which i filed insurance claim at Volkswagon Dehradun. they are saying that you have to pay in advance and your policy is not cashless becuase you purchased your policy from policy bazar.
please do the needful
Dr Upender Kumar
mob no [protected]