Submitted by: Sumita Palchaudhary
Complaint Details:
To,
Customer Support, PayTM,
I tried to recharge my BSNL mobile number 9428584329 on 5th December, 2016 for amount of Rs. 290 and the Order ID generated is 2321637045, but the transaction failed.
The amount was deducted from my bank account, but the recharge failed and I have not yet received the refund of Rs. 290 neither in my bank account nor in my PayTM wallet.
Although I have registered my complaint on the PayTM customer support portal, but I have not received and response regarding my complaint. It has been more than two weeks since the failed transaction so the amount should be refunded by now.
Kindly look into the issue and refund the failed transaction amount as soon as possible.
Thanks and Regards,
Sumita Palchaudhary