Submitted by: Shaileshn
Complaint Details:
I had applied for installation of landline phone under General Category @MTNL -Sion office vide application no.[protected] dtd. 23.02.2018 under Subscriber no. [protected]. I was immediately offer the number 24010668 and was assured that the phone will be installed in next couple of days. After continous follow up I was told after 3 weeks that there were shortage of staff, and the installation of wire upto my house was not there. I had no option left but to cancel my landline application. Hence I applied for a refund of INR 2, 000/- which was accepted on 15.3.208. Till today I have not received any refund. On continous follow up I was told that the application goes thru many offices for processing and Sion office was not the main office. Hence I kept a follow up at many offices and was told on 26.3.2018 that it will be processed only after 01 April, 2018 due to year ending load. Than after couple of weeks I was told that the application of refund was processed and we will send you a check at your registered address with us. I waited for almost 2 months now, and today I was again told that the file is with the clerk and he is on leave and that I should again call tommorrow. I am out of sheer frustration forced to lodge a complaint, to just prove how our systems works and how they treat the client. I am expecting an immediate solution to my above problem and expect some responsible person from MTNL to look into my case.