Submitted by: mehul_vs
Complaint Details:
My CRN No. is 36563418. I was having salary account with ING Vyasa. Since I opted for change in job, my salary account changed as I was not having option of ING / Kotak Bank in my new office. With the intent to continue account with Kotak Bank, I have been maintaining Account Balance of more than Rs. 10000/-. But In November 2016 all of sudden I get a mail that am not maintaining balance and 4 months charges were debited from my account for Rs 860 per month.
I have raised complaint for same with customer care for same and following up with them since last week, only to get revert that concerned team will call me. Am still awaiting call from concerned department even after lapse of 48 hrs TAT thrice. Further I was earlier informed by customer care team that min balance requirement is Rs 10000/- and AMC charges were wrongly debited from my account. After a week there was change of stand that min balance requirement is Rs 1 Lacs. I fail to understand that how can there be drastic change in minimum balance requirement overnight.
I was never informed that minimum balance requirement is Rs. 1 Lacs. In such a scenario I would have closed my account or opted for lower balance account.
It is my sincere request that kindly reverse this charges in one weeks time and convert this account in saving account with Rs 10000 as min balance requirement.
Looking forward from positive revert in next 24 hours.
Hope that Kotak Bank has values their customers and looking forward to maintain account with Kotak bank unless I am left with no option due very bad service and grievance redressal.
Complaint Reference No. 1-6126195542
Contact No. 9892064567