Scam or fraud: Kamal Solar — Tank started leaking post your technician open and clean with toilet cleaner acid which is damaged the tank r12

Submitted by: Suriyas_25

Complaint Details:
How this complain are mark as resolved, I still waiting for service from Kamal solar for reported issue

request you to escalate to higher management

From: ?????? ??
Date: thu, dec 15, 2016 at 4:44 pm
Subject: re: tank lick age
To: solar@kamalsolar.com, sales@kamalsolar.com, purchase@kamalsolar.com, info@kamalsolar.com
Cc: pramod k r

Hello nagamani/solar team, sales team, purchase team,

Can i know the for what you taking your own time to address reported issue, when you going to send the warranty extension letter copy

Does your management as visibility on this mail records ?

Kindly stop ignoring the mail, and respond to me, you have all the details of solar unit with you.

Thanks
Suriya
9886266029

On mon, dec 12, 2016 at 6:32 pm, ?????? ?? wrote:
Hello nagamani/solar team, sales team, purchase team,

Can i know the for what you taking your own time to address reported issue, when you going to send the warranty extension letter copy

Does your management as visibility on this mail records ?

Kindly stop ignoring the mail, and respond to me, you have all the details of solar unit with you.

Thanks
Suriya
9886266029

On tue, dec 6, 2016 at 7:40 pm, ?????? ?? wrote:
Hello nagamani/solar team, sales team, purchase team,

What kind of business you running, why have such mail id, when customer reporting for issue to you for service, you not taking any action more over the product which is under warranty still, i am losing the product life and my solar warranty every day.

The product which is sold by you and still cover under warranty, why no action taken from your service team still.

Kindly make the necessary service to fix all reported issue, along with one year warranty extension as compensation for no service given to customer …

Thanks
Suriya
9886266029

On fri, dec 2, 2016 at 2:54 pm, ?????? ?? wrote:
Kamal solar,

Does this is way you take care of customer product which is purchased from you, being a reputed company and iso certified you not able to track the product detail under warranty or not still.

If customer missing warranty or invoice, does that mean you not take care of reported issue, when each invoice is generated form your system, then your system also should have copy of customer detail and product purchased date

You can’t take your own time to provide the service, already lost 6 month warranty without your action to fix the issue.

Waiting for your action without any further delay

Thanks
Suriya
9886266029

On tue, nov 29, 2016 at 6:37 pm, ?????? ?? wrote:
I have shared the pictures of serial no and date also embossed on that panel, so you claiming this is not your company product,

For what reason there is serial no and date are embossed on panel and tank

So it totally ignorance from your end just you guys eating my warranty period without any action

What kind of your system, which not able to find warranty details for the product sold my your company

So request you not to delay any further on this reported issue

Thanks
Suriya
9886266029

On nov 29, 2016 6:28 pm, “solar” wrote:
Dear sir

We are sorry to say that you are not providing any authenticated documents such as warranty letter, invoice and cash receipt for us to solve your issue

Please provide us documents

Cid:[email protected]
Nagamani.b.r.
Customer relationship manager
Cid:[email protected]
description: description: description: description: description: description: description: description: description: description: description: description: cid:[email protected] generate your own power by solar roof top
Please do not print this e-mail unless it is absolutely necessary – this will help to preserve trees
Velnet non-conventional energy systems pvt ltd.
#01, yoga center road!
Kodighehalli, bangalore- 560092
Mobile – +919880739199. web;www.kamalsolar.com

From: ?????? ?? [mailto:suriyanarayananr@gmail.com]
Sent: 29 november 2016 18:11
To: solar@kamalsolar.com
Cc: purchase@kamalsolar.com; sales@kamalsolar.com; info@kamalsolar.com; pramod k r
Subject: re: tank lick age

Hello nagamani/kamal solar team,

Consider this reported issue as serious and correct the our solar unit asap

On top of i want the 1 warranty extension . as you guys cheating the customer by not giving the service when customer has reported the problem and which is created by your technicien, i am following on this matter from long time, called and informed many time even sending so many mails you guys not taking any action still to address the issue, now my unit is internally going worst day by day.

Thanks
Suriya
9886266029

On sat, nov 26, 2016 at 9:06 pm, ?????? ?? wrote:
Hello nagamani/kamal solar team,

Can i know when you going to service the reported issue.

I have shared the solar unit details, does this is they way you wasting time for warranty period, being the reputed solar manufacture in market .

Kindly send me date when you are sending your engineer to fix the all reported issue

Thanks
Suriya
9886266029

On wed, nov 23, 2016 at 2:49 pm, ?????? ?? wrote:
Hello nagamani,

Find attached serial no for solar panel, which has the date on it, same should be on you system also,

I don’t understand stand for what you need the invoice copy, when all detail should be on your system,

So kindly make the arrangements for fixing the all reports issue asap.

On nov 23, 2016 11:21 am, “solar” wrote:
Dear sir,

Please provide the requested documents at the earliest to solve your issue

From: ?????? ?? [mailto:suriyanarayananr@gmail.com]
Sent: 22 november 2016 19:53
To: solar@kamalsolar.com
Cc: pramod k r ; info@kamalsolar.com; sales@kamalsolar.com; purchase@kamalsolar.com
Subject: re: tank lick age

Hello kamal solar team/nagamani,

Can i know when you going to address the reported issue .i don’t want any more further delay for warranty product you taking 5 month time to address .

I have already provided the customer name for this reported product, so there is no mean you asking for invoice or warranty copy and taking your own time to address the reported problem and from past 5 month you checking with your management on this without knowing the product under warranty or not it’s really strange …

so kindly make the necessary arrangement to fix the all reported issue asap

Thanks
Suriya
9886266029

On mon, nov 21, 2016 at 4:38 pm, ?????? ?? wrote:
Team, . i your system should have all the details what you asking to me,

Why you keep delaying to action, more over under warranty issue should be attend when customer has reported the issue you taking more then 5 month to action, i have lost now 5 month warranty, because of your delay in address in the issue.

So don’t make any further delay, to fix this issue.

Thanks
Suriya

On nov 21, 2016 4:29 pm, “solar” wrote:
Dear sir,

With regards with the solar leakage issue we had given the option to pay transportation charges rs. 3, 000/- to bring the solar to our company for leakage rectification, which you have not accepted yet.

Today when mr. pramod your legal advisor called us, we suggested him to interact via mail. as the legal advisor is claiming your solar is under warranty, we kindly request you to furnish the below scanned documents for management verification.

The documents to be furnished are
1. invoice copy

2. warranty letter

3. service cash receipts given by our technician

The documents will only help the customer and the management to resolve the issue at the earliest

Kindly forward us the scanned documents and we will discuss with the management and update you the action process.

From: ?????? ?? [mailto:suriyanarayananr@gmail.com]
Sent: 21 november 2016 14:02
To: solar@kamalsolar.com; purchase@kamalsolar.com; sales@kamalsolar.com; info@kamalsolar.com
Cc: pramod k r
Subject: re: tank lick age

Hello nagamani/mgmt team,

I had discussion with my legal advisor, i have shared all the issue what i am having with my solar unit,

And he spoke with nagamani today morning on my reported issue,

Nagamani as you request to send mail, so that you can talk to your higher management to get the unit problem fixed.. as you can’t take the decision alone on this case.

Request you to copy us on mail when you checking with you higher management,
Expecting the response before eod today …

Thanks
Suriya
9886266029

On tue, nov 15, 2016 at 9:06 pm, ?????? ?? wrote:
To all,

It show how much you showing interest to take care of your customer,

Note: one thing if my reported issue not fix asap, it will cost kamal solar very big..

Hope you will address this issue without any further delay

Thanks
Suriya
9886266029

On mon, nov 14, 2016 at 7:23 pm, ?????? ?? wrote:
Hello nagamani/mgmt team,

Kindly let me know when you going to replace the solar panel and water tank, i been waiting for long time and i am not getting reported issue address by your team, now the issue are becoming more worst .

Note: don’t expect that i will be keep following on this, i have other option if still you not ready to take necessary action to fix the reported issue asap…

Thanks
Suriya
9886266029

On wed, nov 9, 2016 at 2:45 pm, ?????? ?? wrote:
Hello nagamani,

Can i know for what we need to pay for transportation charges, its service which your team need to take care .

Note:the panel copper pipe also damage now, find the attached latest photo . what how you going to fix this problem,

I want you to make no more further delay, before complete unit get damage and unit need to recheck once, what all the parts damage due to using toilet acid to clean by your engineer…

Thanks
Suriya
9886266029

On wed, nov 9, 2016 at 12:09 pm, solar wrote:
Dear sir,

Kindly approve for the transportation charges of rs. 3, 000/- as said earlier, we will pick the tank from your place, replace the necessary materials at factory and bring it back to your place which will rectify the leakage problem.

From: ?????? ?? [mailto:suriyanarayananr@gmail.com]
Sent: 08 november 2016 20:57

To: solar@kamalsolar.com; purchase@kamalsolar.com; sales@kamalsolar.com; info@kamalsolar.com
Subject: re: tank lick age

Hello nagamani/mgmt team/sales team,

Can i get response and when you going to fix reported problem,

Does this is way you guys doing the business and sending your engineer who damage the customer property and on top of that you guys expecting customer to pay for service the damage.

Expecting your top management to address this reported problem .

Thanks
Suriya
9886266029

On mon, nov 7, 2016 at 9:36 pm, ?????? ?? wrote:
Hello nagamani/mgmt team/sales team,

Can i know when you sending you senior technician to fix reported issue,

Expecting your prompt action to correct the reported issue asap.

Note: if it’s get damage more then you have to replace the complete unit keep in mind.

Thanks
Suriya
9886266029

On thu, nov 3, 2016 at 11:21 pm, ?????? ?? wrote:
Hello nagamani,

For what you waiting for my approval to fix the issue, this issue created by your technician by not following standard procedure (where your technician used toilet cleaning acid, which already discuss with you on phone ) to clean the solar water heater unit.

So this complete company responsibility to fix the issue, it’s not like you asking customer to play minimum amount

Note : now this issue becoming more worst, the copper water pipe are getting damage due this.

So kindly arrange your senior technical team to address both issue asap

Thanks
Suriya

On thu, nov 3, 2016 at 6:07 pm, solar wrote:
Dear sir,

The delay in solving your solar leakage issue is from your end only. please approve with regards to the transportation payment terms.

The tank will be dismantled with 2 days and the leakage problem will be rectified.

From: ?????? ?? [mailto:suriyanarayananr@gmail.com]
Sent: 03 november 2016 17:47
To: solar@kamalsolar.com; purchase@kamalsolar.com; sales@kamalsolar.com; info@kamalsolar.com

Subject: re: tank lick age

Hello nagamani/team,

Hope everyone reading this mail, kindly so your prompt on response also to client,

Note:now solar panel also having damage, started green patch on solar heater pipe

Waiting for your reply .

Thanks
Suriya

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