Submitted by: Anujagavali
Complaint Details:
Dear Sir/ Madam
I have saving bank account at Bank Of Baroda Hadapsar Branch.I used Citi bank ATM Hadapsar ( ATM ID – 9700 non metro ATM) on date 28.09.2016 @ 18.31 hrs.But there I couldn’t got the money, I waited there for 2-3 min.At that time there was no any security guard available.As transaction was not complete and default window appeared, i pressed “Cancel & Clear buttons” 4-5 times.Still neither cash not came nor any internal sound( which was generally heard while cash is coming out.) then I withdrawn the same amount from Axis bank ATM hadapsar.I got the money and got message of 10000 debited .But after 5 min again i got message of Rs.10000/- debited i.e. extra debit of Rs. 10000/-
I have already registered complaint at Bank of Baroda also at Cyber Cell, Commissioner of Police office .During investigation of Cyber cell, they received CCTV footage .After seeing the footage following observations are noted.
1) I was there at Citi ATM at 18.32 to 18.34 hrs on date 28.09.2016.Cash not came .
2) There were no person or guard outside the ATM
3) At 18.36 hrs, one person entered the ATM, take out his wallet when he was about to insert his card, he saw the cash there, took the cash .He wondered, look back and kept the cash in wallet and went out from the ATM.
The important things why i am claiming the compensation-
1) First of all, cash should be received within 15-45 seconds (max) for any ATM machine
2) There should be Security guard outside the ATM, as per RBI rules and regulations.If there was guard, i would have informed him and asked to check for the same.
3) The cash should be taken back by machine within 5-10 seconds, unless it is taken by customer.In this case cash
was there for more than 1 min
4) The most important point, i did not receive money and it is my financial loss.I is not a small amount.
Above 1) to 3) conditions is not fulfilled at City Bank ATM (9700)
It is now more than 2 months period over .I am genuine customer of Bank .why should i bear the loss when it is problem of Citi ATM server system or ATM machine itself faulty or Bank of baroda server system.
Please credit my amount other wise, i will go to Consumer Court.Then you have to pay the full compensation along with penalty charges.
As per RBI guideline within 7 working days, money should be credited to customer account during such cases.