Submitted by: gummallashyam
Complaint Details:
Hi Team, I have few issues request you to address on Account# 101001843370
1) 1) I was told/ informed at the time of taking connection that there will not be any re-connection charges. But after taking connection, invoice was sent to me with Rs. 316/- as a part of re-connection charges. Why are we making false commitments to gain the customer/ business? I called the customer case on 1st of Dec and I was informed that the charges will be waived of. But till today there is no action taken on this.
2) I have been facing disconnecting issues very often, and I have raised a ticket 10124502183 on 5th Dec’ 16 as the internet was not working. On 6th of Dec I got an update that the issue is resolved and the ticket is closed, however the issues is still persists. I was not happy with the kind service. How can a company like ACT fiber net can flase information ? I need to know who worked on this request and what work has been carried out? how the ticket is closed
3) I have raised another ticket 10124509004 for cancellation of the connection and repayment of remaining money with utmost integrity.