Submitted by: catchmanish
Complaint Details:
Have bought loafers (office shoes) from Aldo from Aldo Kurla Phoenix Market City store – Mumbai.
The shoe was bought in sale, though with the comfort given by the sales team that the shoes have life time warranty for stitches and glued areas.
Almost within a month the shoes started making squeaking noise while walking.
When I went back to the store the guys gave an explanation that most shoes make noise on marble floors etc.
I again went back after 2 days as the noise became very irritating and it sounded like small kids shoes making squeaking noise.
After lot of pursuance the store took the shoes for pasting with timeline of 2 weeks. (Repair note number 6974)
After 2 weeks I have called the store and made to be on hold for 10 mins !!! Only to hear that it will take another 1.5 weeks !!!
It takes 3.5 weeks to get the sole of a shoe pasted !!!
Got the shoes back finally but still the same issues.
Email to Aldo have not been responded, their website have numbers which are either not picked or are picked up by accounts department.
Absolutely disappointed with Aldo as a brand and with the Phoenix Market City store.
I expect some serious look into the product and service quality.