Submitted by: leonard yip
Complaint Details:
AmBank, Ipoh Greentown, warrants some alarming publicity through the Mass Media of its recent issue of ‘bookless savings account’. But first, let me message you in simple, plain language the consensus of the many complainants. Older customers are at a loss without their s/a passbook for easy reference as most of them are not computer-savvy. The terms and conditions for e-banking are obscure as they vary in interpretations. How often can customers be issued with itemized statements of their savings accounts? So, why not AmBank redress this problem by giving customers the choice between using passbooks and ATM cards? If customers are entitled to a waiver of fees, why can’t they be granted automatically instead of making them beggars to ask for it? Online banking is not without its share of scam, so of what great benefit or convenience is it to those who feel comfortable and secure with the conventional mode of saving over the ages? If the rationale is to ‘Go Green’, then surely shutting down the air-condition is more effective in conserving the environment. In the midst of the rising clamour of dissatisfaction, it will be a welcome move by AmBank to calmly relax its rigid stance to be more caring and considerate in offering to customers the fair option to operate their savings account with the use of passbooks. For the good name of the Bank, don’t neglect the older customers and be gracious enough to cater to their needs. I am Leonard Yip and can be contacted at 605-3211564. Thank you.