Submitted by: Ritzie30
Complaint Details:
This is to lodge a GRIEVANCE against my Order Id OD607864452404034000
I had ordered a Moto M on the very first day of its launch, i.e, 15th of December 2016 which was due for delivery on Monday, 19th December. When the delivery man came to handover the product, the mobile which we were supposed to handover in exchange (Galaxy Grand 2) had a flip cover over it rather than its actual back panel. This was of lesser significance to us and when the delivery man refused to take the set with the flip cover, he himself suggested that we get the cover and he shall come by Tuesday to deliver our new phone and take the galaxy grand 2.
We waited with our old phone in a proper condition to be exchanged but the delivery man did not turn up on Tuesday, and we got no intimation on his arrival whatsoever.
We waited patiently for a day and on Wednesday, when we inquired about our order status since we had been eagerly waiting for the new phone, we were informed that our order has been cancelled, and the reason was customer rejection (totally unjustified).
I am really disappointed by the service. I was so anxiously waiting for the mobile and now I’m sitting here typing this. I need to understand how can I order get cancelled when your delivery person himself suggested that this can be done the very next day. I also need to understand on how the order can get cancelled without even asking the person who placed the order. And I also want to understand that how, because of a minor problem in the exchange phone, our main order can get cancelled since we could have paid the full amount for the phone without opting for exchange in that case.
Did this happen because you have the sole rights on selling this device and due to its shortage in the market you seem to compromise your valuable customers or is it because flipkart is stooping low to poor services like this.
I really need a quick action on this, explanation to all my points above. I need the phone I ordered to be delivered to me ASAP and the old one exchanged just as how the the plan was.
Mentioning all details below :
Order Id: OD607864452404034000
Customer Name: Akash Tandon
Customer email: akki.rana87@gmail.com
Date of booking: Launch day, 15th december 2016
Date of delivery attempted: 19th december 2016
Phone ordered: Motorolla Moto M
Phone requested for exchange: Samsung Galaxy Grand 2