Submitted by: Gargee Pattnaik
Complaint Details:
It’s really sad that such a high esteemed and well known company like Moto has such services being provided.
I’m highly disappointed with the way people associated with Moto and the services are dealing with the customers.Is this how you should provide service to your customers who spend thousands of money just to invest in your phone.
1.I was having mobile issues so I went to the service centre and provided them the phone on initial days of November.They just factory reset the phone and returned back in 5 days.I had the same switching off issue again for which I gave my phone to the service centre again on 23rd Nov 2016 with job sheet number SRINE1761611260005.
2.Intially service centre folks told they would be returning it back within 3rd -4th Dec 16 rectifying the issues.
When I tried contacting your technical team they told I was having some issues in the motherboard due to which the part was supposedly to be changed and since the part is not available in India so they would have to import from outside and that it would be perfectly fine by 14th Dec’16
3. Till now I haven’t received the phone and it’s been almost a month.
4.Service centre people dont pick up the phone in the number they have provided and your technical team repeatedly after requests doesnt have the etiquttes to call back even after the stipulated time period they have been providing.
I totally disappointed and upset with the services you people have been providing. If the phone is a defective one then why dont you replace it or refund my money back. Needing immediate actions.
Gargee Pattnaik
8908231742
gargeedoodle@gmail.com