Submitted by: krishnen
Complaint Details:
Dear Sir
I send a urgent consignment on 29.11.16 by Blue Dart Express Limited from Kolkata to Hyderabad (Docket No -14942017425 ) but it was return back to me because there was non written of consignee’s phone no on the parcel .I called the blue dart customer care (1860-233-1234) but they told me the same version that “there was no phone no written on the packet .I am attaching the packet’s photo graph for your ready reference where the sender phone no along with details address was clearly written on that .I also talk to the franchise person Mr S Paul but he wouldn’t take any responsibility to resolve this .
Again on 15.12. 16, I send the same document on same address along with consignee’s Phone no by Blue Dart (docket no – 14942017215 ) from kolkata to Hyderabad .But still today it wasn’t delivered due to the same reasons like before, but the tracking result showing it was reached at Hyderabad on 17.12.16 at 08.28 am (document attached ).I talked to the blue dart customer care executive regarding this but this time they are saying three phone no was not-reachable at same time and tracking result showing there was no department name /extension no on that.
So if this type of unprofessional delay will happen again and again then how the people like me trust on them by sending there valuable urgent document by courier with bearing extra cost and who will bear the delay huge loss for delay delivery .
So I request you take this matter seriously and take necessary action against them .
TrackDart ™ – Tracking Details
Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. To forward the details enter your Email ID, the recipient’s Email ID and Send.
Waybill No : 14942017425
Pickup Date 30 November 2016
From Kolkata
To Hyderabad
Status Returned To Origin At Shipper’S Request
New Waybill No 42505500074
Status and Scans
Location Details Date Time *
Waybill No : 14942017425
Gbl Service Centre Returned To Origin At Shipper’S Request 09-Dec-2016 12:48
Gbl Service Centre Undelivered Shipment Held At Location 09-Dec-2016 07:05
Gbl Service Centre Undelivered Shipment Held At Location 08-Dec-2016 08:44
Gbl Service Centre Undelivered Shipment Held At Location 07-Dec-2016 07:25
Gbl Service Centre Undelivered Shipment Held At Location 06-Dec-2016 07:31
Gbl Service Centre Undelivered Shipment Held At Location 05-Dec-2016 11:18
Gbl Service Centre Undelivered Shipment Held At Location 03-Dec-2016 14:33
Gbl Service Centre Undelivered Shipment Held At Location 02-Dec-2016 09:29
Gbl Service Centre Need Department Name/Extention Number 01-Dec-2016 14:19
Gbl Service Centre Shipment Out For Delivery 01-Dec-2016 12:43
Gbl Service Centre Shipment Arrived 01-Dec-2016 11:28
Hyderabad Hub Shipment Further Connected 01-Dec-2016 10:06
Hyderabad Hub Shipment Arrived At Hub 01-Dec-2016 07:39
Calcutta Hub Shipment Further Connected 01-Dec-2016 00:26
Calcutta Hub Shipment Arrived At Hub 30-Nov-2016 19:54
Dumdum Shipment Further Connected 30-Nov-2016 19:18
Dumdum Shipment Arrived 30-Nov-2016 17:19
TrackDart ™ – Tracking Details
Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the Contact Us button at the end of the page. For delivery details of shipments not delivered, select undelivered shipments, enter your Email ID, select “Intimate Me” and Send.
Waybill No : 14942017215
Pickup Date 16 December 2016
From Kolkata
To Hyderabad
Status Need Department Name/Extention Number
Status and Scans
Location Details Date Time *
Waybill No : 14942017215
Gbl Service Centre Need Department Name/Extention Number 19-Dec-2016 16:00
Gbl Service Centre Shipment Out For Delivery 19-Dec-2016 13:23
Gbl Service Centre Shipment Arrived 17-Dec-2016 13:31
Gbl Service Centre Holiday, Delivery On Next Business Day 17-Dec-2016 13:07
Hyderabad Hub Shipment Arrived At Hub 17-Dec-2016 08:28
Calcutta Hub Shipment Further Connected 16-Dec-2016 22:20
Calcutta Hub Shipment Arrived 16-Dec-2016 17:35