Submitted by: nikhil1818
Complaint Details:
Dear Concern,
After trying to cope-up with your representatives here in TM Hyundai, Udaipur for a very long time i am finally fed up with the response and now seeking a solution writing this E-Mail.
I own a I-20 Sports Petrol (2014). I met with an accident on 23rd August. Gave my car for accidental claim on 25 August in the morning. I was told that it will take 2-3 hours of time for making the estimate of damage which i got after 2 days that was on 27th August.
The car was hit from the back and the back panel, the bumper, Bucket & Diggy was damaged.
All this time i was dealing with Mr. Pushpendra at TM Hyundai, Udaipur.
I approved the work and survey was done.
After the survey the car was i hands of Mr. Manish Garg (TM Hyundai, Udaipur). In the mean time i was in contact with the Manager, Mr. Sanjay Dixit as well. I was told that it will take maximum of 15 Days to for the repair work. The car was kept there for almost a month without even touched by any of the technician.
after all the paitence i had i finally decided to take out my car and get it repaired by anyone from outside.
After all this mess i was assured by newly joined service manager Mr. Rahul Panwar (TM Hyundai, Udaipur) that i will get the car within 7 days, which he some managed.
The car looked fine from outside. But i am facing a hell lot of problems from inside.
Someone knowingly made scratches on my steering wheel, the sunshade flap mirror was broken. (these 2 things are in knowledge of the service manager, as i raised this issue at the time of taking deliver of the car and i was assured of a solution by Mr. Rahul which is somewhere in air now.)
Recently, i get to know that the bucket is filled with rain water. there is some leakage in the car from where the water leaks into the bucket of the car and my whole car smells like a garbage dumping yard.
The car which i thought i would drive for another 3-4 years, is right now in condition that i think of selling it off. And making it very clear among every single person i know that never to trust on hyundai. Because all your representatives wants is to sell the cars and let the customers suffer afterwards.
I am very eagerly waiting for a response after writing this mail. Or else i will take this to next level. Let somebody learn some lessons about customer service & satisfaction.