Submitted by: Jay20387
Complaint Details:
Dear sir,
I have given my note 5 which I have bought on 28/12/2015 at service centre in Nashik(Maharashtra) on 19/12/2016 for display replacement with job number 4225625392. My serial number is RZ8G90AX98E. I enquired about the status of my repair on 22/11/2016 at the centre they replied the part has been ordered from their side and you have to wait for 2 to 3 days. I contacted on 25/11/2016 but got the same reply from their side. On 29/11/2016 I enquired again at that time they said they don’t have any information of the part and you call toll free number for more information. On the same day I called customer care toll free number and to my surprise they also were not aware about the status. I talked with four executives and all of them had different reply on my enquiry. Finally the fourth executive named Gaurav told me that the part has already being delivered on 28/11/2016 at 6.28pm. Later to cross check him.. I went to the local service centre who still had part pending as a status with them. After repeated asking the main head of the centre told me that the part is being shown as alloted in the status and it might be in the courier lot they have received in the morning, or else it might come in lot after 2 to 3 days. Call the centre tomorrow to know the status. The most disappointing thing what he said was that even if the part is received we have to check it for defect as the gold display parts are available in less quantity so there are chances of defect. And if they find the part defective they will again sent it back to warehouse.. and he said I will have to wait again for some days till they get the new part again which he was not sure as parts are in shortage for gold display of note 5 . And when I asked if I could know if the part which in case they receive was defective then he said I could not know it and I will only see in tracking as part is being allotted. I am very disappointed by this kinda service from Samsung. I want a refund for this kind of things from Samsung as it is already 14 days and still there is no clarity if I would get my note 5 repaired.