Submitted by: vivekawasthi1976
Complaint Details:
I booked airline tickets through Make My Trip and within an hour realized the dates I put were wrong for return trip. I immediately called Makemytrip customer service number and told them about the same.
The agent told me that I would need to pay 150 rupees per ticket for changing date to one day prior. In Addition to 150, there would be a charge of 800 rupees. I said ok that is fine and upon which they said call us back in an hour
When I called them back, nobody knew what happened . There was no note on my account and now since it is about 12 hours since I booked they are asking for 300o rupees airline rebooking fee.
I am very disappointed with their customer service. And not to forget I was on HOLD for 45 minutes before I can talk any LIVE persoj