Submitted by: Manu Awasthy
Complaint Details:
I am logging this compliant w. R. T call id 1600000
I have given my canon camera for repair on 17th december 16. I called the customer care on 26th december and i was assured a urgent call back as there’s no direct contact with the service centre. I am being harresed no end by canon india. They are making the customer pay through there nose by charging minimum rs250 for showing the equipment and minimum rs 2800 if the equipment is serviced. So i am not getting anything for free and have a right to timely response and service as am paying for it. Till this moment i have not received any call from him. On 27th i visited the centre on barakhamba road to know to my surprise that they have no update due to shifting of facility to noida. While this is none of my concern. Met pawan over there and told her that i need the camera today as i have to travel. She called and took conformation of repair on 27th with delivery on 28th. I called cc no. To confirm the pick up but they have no update. Same story of assuring of call back in 24hr. My complaint is why did i not hear from canon for 7 working days on the status of complaint. I am going to file a case in consumer court. Am going to there centre in cp just to check the status. What an harassment!