Submitted by: enggshefali
Complaint Details:
Hi,
I booked 4 tickets for movie Dangal through PayTM mobile app at PVR Goregaon Oberoi Mall (Mumbai) on 25-DEC-2016 for show on 27-DEC-2016 (Tuesday).
Payment (150 per ticket) was deducted and bookings were confirmed for the show. Received an email and text with selected seat number details for the same.
Today (26-DEC-2016) evening, received a call from PayTM customer care stating that your ticket has been cancelled due to technical issue in PVR system.
How can you cancel my ticket 24 hours later and after sending all the confirmations?
I was surprised, opened the PayTM website to book the tickets again but realized that now the tickets were available at higher prices. – (PVR and PayTM movie bookings screenshots with higher prices attached)
I sent a query immediately to PayTM and received below response:
“As per telephonic conversation, We regret to inform that the show for movie Dangal at PVR Oberoi Goregaon (E) Mumbai, has been cancelled by the Cinema due to unavoidable circumstances” – (Email from PayTM care attached)
I called at PVR Cinemas helpline to confirm and the agent (Anuj) confirmed that there has been no cancellations from PVR’s end and the show is still on.
I am extremely disappointed with such an unprofessional behavior. How can you suddenly cancel my tickets without my confirmation when the show is still on? Who is at fault here? PayTM customer care is lying about show cancellation by sending a written communication ?
Where is PayTM’s cancellation policy which doesn’t allow customers to cancel a movie ticket once it’s booked and confirmations are sent? Who gives PayTM an authority to play with customers bookings once it’s confirmed? Should PayTM not issue another ticket if there were any technical errors?