Submitted by: Chary Ramesh
Complaint Details:
Your ref no 1312201641 dt 13/12
Ref.your above reply to my complaint.I have paid my premium for about 8 years, with no claims, as the sales people from American Express have sold this policy to me way back in 2008/9, inspite of my declaration of my being a diabetic.This was declared by AE personnel as a LIFESTYLE DISORDER & not a disease & policy was subsequently renewed every year.Fortunately, I have not faced any health problems, all these years & have not made any claim.
This year the policy was renewed again without a reminder & I, on receipt of the policy, decided to check & I have received the abovementioned letter which is vague & silent on the applicability of policy, in case of a claim.
I register my strong protest & reserve the right to approach the Ombudsman in case of non redressal of my complaint Your ref no 1312201641 dt 13/12
Ref.your above reply to my complaint.I have paid my premium for about 8 years, with no claims, as the sales people from American Express have sold this policy to me way back in 2008/9, inspite of my declaration of my being a diabetic.This was declared by AE personnel as a LIFESTYLE DISORDER & not a disease & policy was subsequently renewed every year.Fortunately, I have not faced any health problems, all these years & have not made any claim.
This year the policy was renewed again without a reminder & I, on receipt of the policy, decided to check & I have received the abovementioned letter which is vague & silent on the applicability of policy, in case of a claim.
I register my strong protest & reserve the right to approach the Ombudsman in case of non redressal of my complaint